Musondosi AI — product FAQ

You control the source material: products, FAQs, and business rules. Updates to that content flow through to replies.

Yes. Product-aware replies depend on structured product and pricing information you provide or maintain.

Musondosi AI is a WhatsApp business assistant that answers customer questions using your products, prices, FAQs, and policies—plus human handover when needed.

SMEs that sell and support customers on WhatsApp: solar shops, boutiques, hardware stores, salons, parts sellers, and service businesses.

No. Musondosi is built for WhatsApp-first businesses. Your catalog and FAQs can live in the assistant without a full website.

Many teams start with FAQs and a product list the same week. Deeper catalog tuning can continue in the background as you learn what customers ask most.

We publish Starter, Business, and Premium tiers on the home page. Exact limits and features may evolve—request a demo for the latest.

Use the “Start free trial” or “Request demo” flow on the site so we can match you to the right plan and onboarding.

We treat conversations and business data seriously. Read the privacy policy for retention and processing details, and ask us about any compliance needs for your industry.

Yes. Contact us with your business details and we will guide you through export or deletion in line with our policies.

No—it handles repetitive questions so your team focuses on closing sales, exceptions, and relationships. Humans can take over any thread.

Yes. Musondosi supports human handover when the AI is unsure or the customer asks for a person.

Typical topics include stock and variants, pricing bands, hours, location, delivery rules, payment options, and common objections—based on the data you provide.

Yes. The assistant can reply 24/7 using your approved knowledge, while urgent or complex cases can be queued for staff.